Company: Epic Roofing & Exteriors
Job Type: Full-time
About Us Epic Roofing & Exteriors is a leading provider of roofing and exterior solutions, known for quality workmanship, operational excellence, and robust customer relationships. We deliver projects safely, accurately, and efficiently while maintaining strong partnerships with homeowners, insurance representatives, and industry partners.
Core Values Exceptional Service
Passion for People
Position Summary To assist Epic's Service team by completing a variety of tasks, ensuring that quality, timeliness, and customer care are of utmost importance. These tasks will include addressing deficiencies, assisting production teams, and performing miscellaneous repair projects in keeping with a production department — all while maintaining a high level of customer service.
Key Responsibilities Quickly respond to the urgent needs of the Epic Group of companies
Able to recognise and repair roof and exterior deficiencies
Completing challenging work that requires creative thinking and strong resolve
Constructive and detailed evaluations of current issues
Engage with and efficiently complete safety assessments, inspection reports, audits, and database processes
Customer Care Ability to schedule and evaluate time commitments accurately, with homeowners and Epic management
Take time to walk homeowners through the issues they face and possible solutions




Discretionary ability to know when to offer an answer and when to defer to management
Taking pictures of projects to show process and results — for customers and Epic's Production Team
Skills and Educational Requirements Grade 12 or Equivalent
Minimum 5 years of experience in roofing, siding, soft metal, attic, or service work
Computer and smart phone experience are essential
Knowledge of installation techniques (best practice roofing, flashing, soft metal work)
Ability to work alone as well as with others
Able to self-direct and exhibit a high level of initiative
Excellent interpersonal skills, self-motivation, and initiative
Strong organization and conflict management
Capacity to be flexible and evaluate priorities on short notice
Excellent driving history, with a current and valid class 5 non-graduated driver's licence
Minimum Physical Requirements This position is conducted in a field setting, often on active construction sites. Applicant must be able to perform the following:
Physically fit with the ability to complete demanding tasks related to roofing repairs and other challenging repair tasks
Walk on uneven terrain
Comfortable with climbing ladders and working at heights
Must be able to work in attics as needed, including throughout the winter months
Move and carry construction materials and supplies that may weigh in excess of 25 kg

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📌 Roofing Service Technician (Alberta)
🏢 Epic Roofing & Exteriors
📍 Alberta