Bilingual Customer Service Representative/Order Management-HYBRID

Full time, PERM Location: Mississauga-HYBRID (2 Days in Office, 3 Days Work from Home) Hours: Monday to Friday (there are 3 shifts to choose from ( 7am to 3pm, or 8am to 4pm or 9pm to 5pm)-Flexible Salary: $60K-$65K Company: Established in the 1950s, our client is a leading product and service provider specializing in industrial tools, systems, and equipment. They have over 200 distributors across Canada supported by a nationwide sales, distribution, and service network. They are committed to providing high-quality, state-of-the-art, effective products for customers, while saving them money and respecting the workplace.

Job Summary:

The Customer Service Representative responds to incoming customer calls relating to parts or machines and process customer orders. In this role, you will listen to and resolve customer needs in a manner that elevates their overall customer experience.

PERKS:
Benefits: Medical, Dental, Vision
Pension Plan and RSP matched by company 3%




Excellent salary and great place to work
Life Insurance. STD, LTD
Gym membership with Goodlife
Tuition reimbursement
North American Training Academy
Holiday parties and other monthly social events
Open door management that promotes employee trust and autonomy

Skills and Abilities:
A minimum of 3 years of full Order Management
Must be Fully Bilingual English and French
Robust customer service and troubleshooting skills
Computer literate, including effective working skills of MS Office and Lotus Notes
Exceptional conflict resolution, negotiation, and objection handling skills
Customer Focus
Excellent interpersonal skills
Teamwork
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
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📌 Bilingual Customer Service Representative/order Management Hybrid * Mississauga
🏢 Beyond Bilingual
📍 Mississauga