Location: Museum of Contemporary Art Toronto, Canada

Compensation: CA$29.00 / hour

Application Deadline: 7 October 2026

Department: Operations

Location: Museum of Contemporary Art Toronto, Canada

Compensation: CA$29.00 / hour

Description
Position Summary
Posted on: Sept 25, 2026

Closing on: October 7, 2026

Location: Toronto, ON

Employment Type: Casual

Remote/Onsite: Onsite

Level: Supervisor

Report to: Visitor Services Manager

Start date: November 4, 2026

Salary: $29.00 per hour (plus in lieu of vacation 4% and benefits 4.5%)

Benefits: Attractions Ontario Benefits and Toronto Attractions Council Benefits

Key Responsibilities

Directly supervise front-of-house staff and be the main point of contact

Work with management and staff to monitor and ensure our visitor experience, housekeeping, security and appearance standards are consistently met

Ensure visitor-facing information is accurate and consistently available

Complete daily opening and closing procedures (ex. turning exhibitions on/off, cash, retail, etc.), including display of museum retail items, promptly addressing customer inquiries, and packaging merchandise

Motivate the front-of-house team to provide both excellent customer service and security of the artwork, creating a seamless museum experience

Assign work daily and create break schedules

Be available to answer questions throughout the museum and enforce museum policies and procedures

Monitor visitor information inboxes and phone lines

Provide support and leadership during special events, programming, venue rentals, and other projects as needed

Complete payroll approvals on the scheduling software, making any necessary adjustments to the schedules (i.e. PEL days, shift swaps, etc.)

Be a point of contact for staff when it comes to time-off requests and scheduling feedback, liaising with the Visitor Services Manager as appropriate





Support the Visitor Services Manager with ticketing and point-of-sale systems (admissions and retail, adjusting inventory, etc.)

Support marketing and membership teams to compile visitor data

Motivate the front-of-house team to increase merchandise and membership sales.

Support exhibitions and curatorial teams, following their instructions when it comes to monitoring and maintaining artwork

Complete all required paperwork promptly and accurately

Uphold strict confidentiality regarding employee and organizational information, ensuring sensitive data/information is shared only with authorized individuals

Ensure the cleanliness of the gallery and washrooms, addressing any issues directly or coordinating with onsite cleaning staff as necessary

Uphold and enforce all organizational policies and procedures to maintain a safe and welcoming setting for all visitors and staff.

Other duties as assigned by Visitor Services Manager and Director of Operations & HR

Skills, Knowledge and Expertise
Must-haves

A minimum of two years experience in a customer service supervisory role

A minimum of one year of experience motivating a team to increase sales

Outstanding social, customer service and relationship management skills

Experience in customer service in hospitality, retail, attractions, or cultural sector

Highly effective and clear written and verbal communication skills

Must be able to stand and move around public areas of the museum for extended periods of time; some lifting may be required

Able to work weekends, evenings, holidays, and special events with short notice

Ability to use Google G-Suite

Nice-to-haves

Post-secondary education in museum studies, hospitality, art history, and arts administration or other relevant field

Experience ticketing/database software such as Agile

Knowledge of admissions, cash handling, membership sales

Benefits

Attractions Ontario Benefits

Toronto Attractions Council Benefits

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📌 Visitor Services Supervisor (Ontario)
🏢 Museum of Contemporary Art Toronto Canada
📍 Ontario