Step into a strategic role as the Senior Director of Merchant Operations with OTT Pay Inc., overseeing a comprehensive customer journey aimed at growth and retention. This leadership position is integral to converting merchant applications into active relationships.
As part of OTT Financial Group, you'll manage a full range of operational responsibilities—from onboarding to transaction expansion. Your expertise in customer success, operational analytics, and team leadership will play a crucial role in enhancing merchant engagement and driving business results. Collaboration with sales and specialist teams will be essential for achieving service excellence.
Key Responsibilities:
• Lead the onboarding and operational setup of merchants
• Ensure quality management of application processes
• Design and implement customer education and activation programs
• Analyze data to drive continuous improvement efforts
• Foster team performance through effective leadership and management
Requirements:
• 8+ years in merchant operations or related fields
• Demonstrated leadership in customer success initiatives
• Strong analytical and operational improvement skills
• Excellent cross-functional interaction capabilities
• Experience with payment and merchant service solutions
Elevate merchant operations and customer growth as the Senior Director within OTT Pay's dynamic setting.
#J-18808-Ljbffr
📌 Senior Director of Merchant Operations (Ontario)
🏢 OTT
📍 Ontario