Support customers as a Hearth Technical Consultant at Napoleon, working remotely to provide world-class service and technical expertise. Engage with a range of customer inquiries professionally.

This full-time position focuses on delivering outstanding technical guidance for hearth products. Ideal candidates must hold a G3 Gas License and possess relevant experience in customer service. You will address inquiries, document technical issues, report quality concerns, and contribute to continuous improvement within the team.

Key Responsibilities:
• Troubleshoot and resolve technical issues for customers
• Keep accurate records of customer interactions in CRM
• Suggest updates to support documentation for accuracy




• Track product quality issues and assist with audits
• Process parts orders and maintain communication with customers

Requirements:
• Proven experience in hearth or similar technical environments
• G3 Gas License or equivalent certification required
• Solid computer proficiency, especially in CRM systems
• Experience with Microsoft Office tools
• Background in customer service or sales support

Embrace your customer focus and technical skills in this vital role at Napoleon, enhancing user experiences in hearth solutions.
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📌 Hearth Technical Consultant - Remote Role (Ontario)
🏢 Napoleon
📍 Ontario