Why APG-Neuros? For more than 20 years,
APG-Neuros
has been a leader in wastewater treatment innovation, delivering advanced turbo blowers and aeration solutions worldwide. From our Canadian roots to our global presence, our success is powered by talented people who are passionate about making a difference. Join us and help shape the future of sustainable infrastructure. Our headquarters are located in
Blainville, Canada
, with manufacturing and testing facilities in
Plattsburgh, New York, USA
. What We Offer: Competitive salary and annual reviews Comprehensive health and dental coverage RRSP with employer contribution Telemedicine program Professional development and career growth opportunities Free on-site parking Employee events and social activities Collaborative and supportive work environment
Aftermarket & Customer Support Director Reporting directly to the President & CEO, the
Aftermarket & Customer Support Director
is responsible for leading
APG-Neuros
’ global aftermarket business, including field service, technical support, spare parts, maintenance programs, service contracts, and customer success initiatives. This role drives revenue growth from the installed customer base while ensuring exceptional customer satisfaction and equipment reliability. The
Aftermarket & Customer Support Director
leads a multidisciplinary team of service managers, field service engineers, and technical support personnel across
APG-Neuros
’ global operations.
Duties/Responsibilities Develop and execute
APG-Neuros
’ aftermarket growth strategy. Increase revenue through service contracts, spare parts, upgrades, and maintenance services. Build strong customer relationships and ensure high levels of customer satisfaction. Lead and develop field service, technical support, and aftermarket teams. Drive continuous improvement of service processes, KPIs, and customer support systems. Oversee customer fleet data, CRM accuracy, and aftermarket business reporting. Promote remote service solutions and service innovation initiatives. Monitor equipment reliability trends and lead corrective actions to improve product performance. Support commercial teams in identifying aftermarket sales opportunities. Represent
APG-Neuros
at customer meetings, industry events, and conferences.
Required Skills/Abilities Bachelor’s degree in Engineering or related technical discipline. 10+ years of experience in industrial equipment, manufacturing, or technical service environments. Proven leadership experience managing customer support and field service organizations. Demonstrated success growing aftermarket revenue and service profitability. Robust business, communication, and relationship-building skills. Experience with CRM systems, service metrics, and operational management. Willingness to travel up to 30%.
📌 Aftermarket & Customer Support Director (Saguenay)
🏢 APGN
📍 Saguenay