Customer Success Manager, Medical & Health Sciences Education (Ontario)

Customer Success Manager, Medical & Health Sciences Education (Ontario)

30 Sep
|
Acuity Insights
|
Ontario

30 Sep

Acuity Insights

Ontario

Job Description
Union: Non-Union

Number of Vacancies: 1

Site: Princess Margaret Cancer Centre

Department: Radiation Medicine

Reports to: Manager, Radiation Professional Practice

Hours: hours per week

Salary Range: $ to $ per hour

Shifts: Days

Status: Permanent Full-Time

Closing Date: August 1, 2026

Language of Work: All candidates must be able to function with proficiency in English.

Job Summary
The Radiation Medicine Program (RMP) is committed personalized cancer care in order to improve patient experience and outcomes. This requires innovation that will drive major changes in practice and the way we deliver care.

Duties

Utilizes relevant educational theories and demonstrates high standards of clinical practice knowledge

Facilitates the optimal delivery of the departmental RT Education Program within RMP, which provides and facilitates clinical training and education initiatives for qualified radiation therapists and undergraduate students in the Medical Radiation Sciences Program at the University of Toronto

Develops, designs, coordinates and delivers training and education programs related to the development, evaluation and implementation of new techniques/equipment and new treatment modalities, which supports the delivery of the care mandate of RMP.

Maintains current awareness of new development in the field of radiation therapy to improve level/scope of knowledge and to enhance the quality of care provided, in order to ensure the continuing education and on-going professional and personal skills development of RT staff, RMP learners and self, including assessing and identifying continuing education needs of RT staff and RMP learners.

Assesses, develops, implements and evaluates patient education programs, including learning resources, across the organization.

Utilizes research data in this process to advocate for excellent and holistic care for patients and families in all levels of the health care system.

Participates in quality programs and initiatives of RMP while practicing and ensuring Continuous Quality Improvement





Contributes to the recruitment and selection of staff and staff retention strategies

Acts as a leader/role model, and a resource performing other duties consistent with the job classification as required

Qualifications
Education

BSc in Radiation Therapy

Completion of a recognized Master's degree program in Science or Education

Years of Experience

5 years' experience in area of practice

Previous leadership experience
Previous experience with design of education courses

Teaching/coaching experience

Certifications / Professional Designations

Hold, or be eligible to obtain, certification with the College of Medical Radiation and Imaging Technologists of Ontario (CMRITO)

Be a member of, or eligible for membership in, the Canadian Association of Medical Radiation Technologists (CAMRT)

Job-Specific Knowledge and Technical Skills

All candidates must be able to function with proficiency in English

Excellent teaching skills required

Effective verbal and written communication skills required

Excellent problem recognition and problem-solving skills required

Effective interpersonal and customer service skills required

Effective organizational, prioritization, and time management skills required

Demonstrated expertise in adult education required

Knowledge of the Occupational Health & Safety Act; Healing Arts Radiation Protection Act; Regulated Health Professions Act, and other relevant legislation required

Knowledge of Workplace Hazardous Materials Information System ( required

Ability to be flexible in dealing with all levels of staff within the organization





Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance with UHN standards

Exercise initiative and good judgement with the ability to multi-task

Compliance with confidentiality requirements

Effective organizational, interpersonal, and communication skills

Knowledge of applicable legislative, UHN and/or departmental policies

Demonstrated effective collaboration skills

Additional Information
Why Join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a comprehensive range of benefits, programs, and perks, including:

Competitive compensation packages, with a salary range of CAD $–$ per hour (CAD $93,600–$136,526 annually)

Comprehensive health perks, including extended medical and dental coverage

Employee and Family Assistance Program (EFAP)

Healthcare of Ontario Pension Plan (HOOPP) — a defined benefit pension plan ()

Paid vacation and other leave entitlements in accordance with UHN policy

Professional development support and opportunities for advancement within a large, multi-site organization

Flexible work environment

Transit access — close proximity to TTC and UHN shuttle service

Additional perks, including corporate discounts on travel, restaurants, parking, phone plans, auto insurance, and on-site gym access

Current UHN employees must have successfully completed their probationary period, have a good employee record, and maintain satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

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📌 Customer Success Manager, Medical & Health Sciences Education (Ontario)
🏢 Acuity Insights
📍 Ontario

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