Position Summary: Covenant is seeking a Site Administrator (General Manager) who leads with compassion, integrity, and a deep commitment to service. This role is ideal for a seasoned operational leader who has built their career in hospitality, service, operations, or people‑centered environments and is motivated by making a meaningful impact in the lives of others.
Reporting to the Senior Director of Operations, the Site Administrator (General Manager) is accountable for the overall culture, experience, and performance of the site. You will champion a welcoming, respectful, and resident‑centered setting while ensuring strong operations, engaged teams, and high standards of care and service.
We welcome applications from leaders with experience in either healthcare, hospitality, or other service‑oriented industries. Healthcare experience is an asset but not required. We are seeking individuals with proven expertise in operations, customer service, team leadership, and culture‑building who are excited to apply those skills in a resident‑centered care environment.
The Site Administrator (General Manager) will: Model the organization’s mission, vision, and values, consistently representing Covenant professionally and positively
Collaborate effectively as a professional team player, supporting the achievement of Covenant’s mission, vision, and values
Engage and mobilize teams to fulfill Covenant’s mission, vision, values, and strategic objectives
Role Overview The Site Administrator (General Manager) will be responsible for overseeing daily operations, managing staff, and ensuring the organization meets its financial and operational goals. This leadership role requires strong decision‑making skills, business acumen, and the ability to inspire teams.
Key Responsibilities include, but are not limited to:



Oversee and manage day-to-day business operations
Develop and implement strategic plans to achieve company goals
Lead, mentor, and evaluate department managers and staff
Monitor financial performance, budgets, and forecasts
Ensure high levels of customer satisfaction and service quality
Identify opportunities for growth, improvement, and efficiency
Ensure compliance with company policies and relevant regulations
Deliver Exceptional Resident Experience Ensure residents’ comfort, safety, dignity, and quality of life are at the heart of all decisions
Partner closely with clinical leaders to support high standards of care and service
Engage residents and families in creating a positive living experience
Run Strong Operations Oversee day‑to‑day site operations, ensuring consistency, efficiency, and excellence
Manage the site’s operational budget and resources responsibly
Use data, systems, and feedback to support informed decision‑making
Ensure compliance with applicable standards, policies, and regulations (with organizational support and guidance)
Qualifications: Bachelor’s degree in Business Administration, Commerce, Management, Healthcare or a related field
An equivalent combination of education and experience will be considered
Proven experience in a senior management or General Manager role
Strong leadership, communication, and organizational skills
Excellent financial management and analytical abilities
Ability to make sound strategic decisions under pressure
Strong interpersonal skills and professional judgment
Knowledge of provincial continuing care legislation and standards
Experience with healthcare information systems
Strong attention to detail with the ability to multitask effectively
Compassionate, professional, and resident‑focused

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📌 Site Administrator (General Manager) (Alberta)
🏢 Kamin Science Center
📍 Alberta