Join Euna Solutions as a Hybrid Implementation Manager, focusing on both team lead responsibilities and direct client engagement for successful SaaS onboarding. This role allows you to impact customer satisfaction and team efficiency.
In this dual-role position, the Team Lead, Professional Services will spearhead the onboarding of recent clients while overseeing a capable implementation team. Your tasks will include project management, system configuration, and collaboration across various departments to ensure an excellent client journey. Continual improvement of implementation processes will be central to your role.
Key Responsibilities:
• Oversee client onboarding from initiation to full adoption
• Customize SaaS solutions according to client specifications
• Facilitate project management tasks and risk assessment
• Collaborate closely with sales and technical support teams
• Develop comprehensive training workshops and documentation
Requirements:
• 7+ years in client-facing implementation, SaaS preferred
• Experience in team leadership and management
• Excellent analytical and problem-solving skills
• Familiarity with project management tools like Jira or Asana
• Bachelor’s degree in a relevant field or equivalent experience
Empower client journeys and enhance team effectiveness at Euna Solutions.
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📌 Hybrid Implementation Manager at Euna Solutions (Ontario)
🏢 euna
📍 Ontario