Elevate customer satisfaction as the Director of Customer Experience at Flair Airlines. Drive strategic initiatives across service channels and enhance traveler engagement on-site at Calgary, Vancouver, or Toronto.

Flair Airlines invites an experienced leader to spearhead the Customer Experience team. This full time role reports to the Vice President and requires you to shape the end-to-end customer journey through oversight of contact centers and digital services. You'll use analytics to refine service delivery and improve customer touchpoints.

Key Responsibilities:
• Develop customer experience strategies for all journey phases
• Monitor and improve contact center operations and digital platforms
• Identify and resolve customer pain points effectively




• Lead vendor management and ensure high service levels
• Enhance digital and self-service channels for efficiency

Requirements:
• 7-10 years in customer experience and operations
• 5 years of leadership in multi-channel environments
• Proven track record in strategy development
• Expertise in vendor and service partner management
• Experience in the airline or regulated industry preferred

Lead impactful customer experience initiatives and foster innovation at Flair Airlines.
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📌 Director of Customer Experience at Flair Airlines (Ontario)
🏢 Flair Airlines
📍 Ontario