THE ORIGINAL FARM – Hillside and Downtown
Full-Time Keyholder FOH (Front of House) – Job Description
The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience.
We are cannabis educators, sharing our passion and acquired knowledge with every customer.
The FOH Keyholder reports to the Store Manager, FOH Assistant Manager, FOH Supervisor
The responsibilities include, but are not limited to the following:
Customer Experience:
Drive the store sales through personal sales

Expand the customer data base and build brand loyalty

Represent the values of The Original FARM Cannabis brand with utmost integrity

Model a customer service centric culture that fosters a positive work environment and experience

Address all customer concerns in a timely and empathetic manner

Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations

Ensure the brand values are consistently represented through compliance to all policies and procedures

Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis





Promote a work environment based on mutual respect and teamwork that align with the corporate values

Maintain a positive teamwork environment

Operational Efficiency :
Ensure compliance with all policies and procedures

Ensure timely and seamless execution of all company initiatives and programs

Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)

Accuracy in worked time recording

Accuracy and proficiency in cash management and use of POS system

On going desire to learn and update oneself on the product knowledge

Skills and Abilities Required:
Exceptional customer service skills

Proven ability to work with retail operating systems

Excellent verbal, written and interpersonal communication skills

Strong work ethics

Demonstrate critical thinking and logic

Robust interpersonal skills with the ability to build a loyal client base

Excellent time management skills

Positive attitude

A ttention to detail

Ability to lead a team as well as work as part of a team

Must be available to work Sundays

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📌 Keyholder (British Columbia)
🏢 Clear Destination
📍 British Columbia