Position Title IT and Cybersecurity Services Lead
Job Posting Deadline for Internal Candidates October 1, 2026
Employment Status Permanent full-time
Position Status This is a Non-Bargaining Unit position.
Vacancy Status This posting is for an existing vacancy
Hours of Work Monday - Friday, 35 hours per week
Salary Range $61,000 -$75,000 commensurate on skills and experience and plus Group Benefits & HOOPP
Position Reports to Manager, Infrastructure Management & Operations
Primary work location Oshawa with flexibility to work at other DCHC sites as required.
Organization Who We Are Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.
Who We Serve DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.
How We Work Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.
Why Join Now This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.
Position Overview At Durham Community Health Centre (DCHC), we are committed to building healthier communities through accessible, high-quality healthcare services. As our technology environment continues to evolve, we are seeking an IT and Cybersecurity Services Coordinator to help ensure our systems, infrastructure, and information assets remain secure, reliable, and aligned with the needs of our staff, clients, and communities.
This is an exciting opportunity for an emerging IT professional with a strong interest in cybersecurity to play a key role in supporting technology operations, digital transformation initiatives, and cybersecurity maturity across a multi-site healthcare organization. The position supports endpoint management, infrastructure operations, cyber risk mitigation, identity and access management, incident response coordination, and continuous improvement initiatives.
Reporting to the Manager, Infrastructure and Operations within the Corporate Services portfolio, the IT and Cybersecurity Services Coordinator supports the secure, reliable, and efficient operation of DCHC's technology environment.
The successful candidate will coordinate the installation, maintenance, lifecycle management, and security of endpoints, servers, network connectivity, cloud services,



and related IT assets. The role acts as an internal liaison with DCHC's Managed Service Provider (MSP), supports cybersecurity monitoring and response activities, maintains technology and security records, and contributes to projects that strengthen organizational resilience, privacy, and compliance.
Key Responsibilities IT Operations and User Support Coordinate the installation, deployment, maintenance, and lifecycle management of laptops, desktops, mobile devices, servers, and networking equipment
Provide escalated on-site support for hardware, software, and connectivity issues
Maintain technology asset inventories, conduct audits, and manage technology-related supplies
Support onboarding and offboarding activities, including device provisioning, asset recovery, account coordination, and technology orientation
Assist with procurement, configuration, and deployment of technology equipment and software
Develop and maintain IT documentation, standard operating procedures, and knowledge-base resources
Support cloud migration initiatives and technology improvement projects
Coordinate technology setup and support for organizational events and meetings
Work closely with end users to identify solutions that improve efficiency, service delivery, and user experience
Cybersecurity and Risk Management Coordinate day-to-day cybersecurity activities with DCHC's Managed Service Provider and Security Operations Centre
Review security alerts, track remediation activities, and maintain evidence of issue resolution
Support cybersecurity incident response processes, documentation, escalation, and communication activities
Assist with vulnerability management, patch management, endpoint protection, email security, firewall reviews, and security monitoring initiatives
Support identity and access management processes, including periodic access reviews and joiner-mover-leaver controls
Monitor endpoint compliance and assist in maintaining secure device configurations
Coordinate cybersecurity awareness activities, phishing simulations, and employee education initiatives
Maintain cybersecurity-related logs, inventories, risk registers, incident records, and audit evidence
Support security and privacy reviews for technology procurements, cloud services, vendors, and new projects
Assist with business continuity, disaster recovery preparedness, system restoration testing, and tabletop exercises
Support accreditation, audit, privacy, and regulatory compliance activities relevant to healthcare organizations
Required Qualifications Degree in Computer Science, Information Technology, Network Administration, Cybersecurity, or a related field




3-5 years of experience of related experience, or an equivalent combination of education and experience
Experience supporting Windows environments and Microsoft 365 applications
Strong troubleshooting, analytical, and problem-solving skills
Ability to manage multiple priorities while maintaining a high level of customer service
Strong written and verbal communication skills
Demonstrated ability to work independently and collaboratively within interdisciplinary teams
Excellent organizational and documentation skills.
Preferred Qualifications Foundational knowledge of cybersecurity principles and controls
Experience working with an MSP, service desk, or security operations setting
Familiarity with Microsoft 365 administration, Microsoft Entra ID, Microsoft Intune, Microsoft Defender, and related cloud technologies
Experience maintaining technical documentation, asset inventories, risk registers, and audit evidence
Project coordination or project management experience
Knowledge of Visio or similar documentation tools
Relevant certifications such as:
CompTIA Security+
ISC2 Certified in Cybersecurity (CC)
Microsoft Security Certifications
Other cybersecurity or infrastructure-related certifications
Why Join DCHC Meaningful work supporting community-based healthcare
Chance to develop both IT operations and cybersecurity expertise
Exposure to modern cloud, security, and digital transformation initiatives
Collaborative and supportive team environment
Opportunity to contribute directly to strengthening DCHC's cybersecurity and operational resilience program
Competitive compensation and comprehensive benefits package
Location This position supports DCHC's multi-site operations across Durham Region and may be required to travel between locations as operational needs dictate. Working conditions include a combination of office, technical support, and equipment deployment activities, including lifting and moving technology equipment (up to 50 lbs. unassisted) when required.
Full vaccination against COVID-19 is mandatory for this position. DCHC will adhere to its duty to accommodate individuals who are unable to be fully vaccinated for a reason protected under human rights legislation. DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups. Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so all employees have the opportunity to thrive. DCHC will comply with all applicable standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code, and any other applicable legislation. If you have accessibility needs and require alternate formats or other accommodations, please contact our Talent and Culture team at (phone hidden) or by email at [email protected].

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📌 IT and Cybersecurity Services Lead (Ontario)
🏢 Durham Community Health Centre
📍 Ontario