Step into a key role at PureFacts Financial Solutions as a Customer Support Manager, where your primary focus is leading your team in delivering exceptional support services. This position combines operational excellence with a commitment to customer satisfaction.

This influential role involves managing the support operations of the PureFacts Compensation Applications portfolio while developing a high-performing customer support team. You will actively partner with cross-functional teams to ensure timely resolutions and enhance the overall customer experience.

Key Responsibilities:



• Lead a team of Customer Support Analysts with mentorship • Manage daily ticket escalations and overall support operations • Monitor SLA performance and drive customer satisfaction • Build collaborative relationships with customers and internal teams • Identify and implement improvements in support processes

Requirements: • Over 5 years of experience in SaaS or technical support roles • At least 3 years of leading support teams effectively • Robust analytical skills with a problem-solving mindset • Proven experience in managing high-pressure support environments • Effective collaboration with cross-functional teams

Embrace this opportunity to shape customer support at PureFacts Financial Solutions. #J-18808-Ljbffr

📌 Customer Support Manager for PureFacts (Winnipeg)
🏢 purefacts_jobs
📍 Winnipeg