Elevate customer service as a Shift Manager at our busy coffee shop. Supervise staff and enhance operational efficiency in a high-demand setting.

As a Shift Manager, you will coordinate the workflow of 11-20 team members. A secondary school graduation certificate along with 2 to 3 years of food service experience is essential. Your role includes training staff in food safety protocols and addressing customer issues to maintain satisfaction.

Key Responsibilities:
• Supervise and coordinate food preparation staff
• Train employees to meet high sanitation standards
• Address and resolve customer complaints swiftly
• Maintain accurate records of stock and sales
• Oversee food trolley deliveries and order summaries

Requirements:
• High school graduation certificate required
• Minimum 2 years' experience in similar roles
• Strong communication and client focus
• Ability to work in a noisy, rapid-paced environment
• Knowledge of culinary genres relevant to the establishment

Utilize your management skills to create a welcoming and efficient atmosphere for customers and staff.
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📌 Shift Manager at Coffee Shop (Ontario)
🏢 Tim Hortons Quebec
📍 Ontario