Shape the future of assisted-channel platforms at BMO Financial Group. This Director role is focused on strategy, resiliency, and enhancing employee experience within Personal & Business Banking.

In this strategic leadership position, you'll connect technology and operations to foster employee engagement and customer satisfaction. Your work will influence platform modernization and ensure that feedback and insights drive priorities and investment decisions. Collaboration across business, technology, product, and risk teams will be crucial as you lead initiatives aimed at improving technology performance and frontline outcomes.

Key Responsibilities:
• Own the multi-year strategy and vision for assisted-channel platforms
• Translate employee and customer needs into actionable investment recommendations




• Lead organizational change management for Digital Employee Platforms
• Improve technology experience and service stability for frontline employees
• Foster cross-functional collaboration to achieve shared outcomes

Requirements:
• Over 10 years of relevant experience in related fields
• Proven leadership in platform strategy and organizational change
• Solid verbal and written communication skills
• Expertise in data-driven decision making
• Experience in financial services is an asset

Bring your leadership and strategic insight to drive impactful change in assisting BMO's Personal & Business Banking operations.
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📌 Director of Assisted Channels Strategy at BMO (Ontario)
🏢 BMO
📍 Ontario