Can you run the operation when the plan stops going according to plan?
Tours are booked. Vehicles are moving. Guests are waiting. A driver calls in sick. A hotel needs an answer. Reservations has a problem. And somewhere in the middle of all of that, the numbers still have to work.

That is this job.

Landsea Tours is looking for a General Manager to lead its Vancouver operation , bringing together people, operations, guest experience and business performance.

This isn't a GM role where you sit several layers above the work.

We need someone who can see the whole operation, build a strong management team and still get close enough to the business to understand what is actually happening.

You’ll have room to make decisions, improve how things work and establish a strong leadership presence in Vancouver, with the support and experience of Landsea’s ownership partners behind you.

If you like complex operations, genuinely enjoy leading people and stay pretty steady when six things change before 10:00 a.m., keep reading.

What You’ll Own
Run the Operation
You’ll be accountable for Landsea’s day-to-day Vancouver operation and for making sure the moving pieces actually move together.

That includes:

Tour operations, reservations, staffing, scheduling, fleet and operational resources

Anticipating issues before they become tomorrow morning’s emergency

Making sound real-time decisions when plans inevitably change

Connecting departments and solving problems that cross functional lines

Managing budgets, resources and operational priorities

Monitoring business and financial performance and identifying opportunities to improve

Maintaining appropriate safety, compliance, vehicle and operational-risk standards

Supporting business planning and identifying growth opportunities in the Vancouver market

You won't personally do every piece of this work. You will make sure someone owns it, understands what good looks like and follows through.

Lead the People
This business depends on people making good decisions every day.

You’ll:

Lead and develop Landsea’s management team

Be visible and accessible to employees across the operation

Make sure departments communicate instead of operating as separate islands

Set clear expectations and follow up on them

Coach managers through problems rather than automatically solving everything for them

Oversee workforce planning, hiring and performance management





Ask questions and understand what happened before jumping to conclusions

Deal with performance issues and difficult conversations when they need to happen

Build trust and mutual respect across office employees, reservations, operations and driver-guides

Create an environment where people have enough clarity and authority to make valuable decisions in real time

We are looking for someone who genuinely likes leading people. Not someone who merely tolerates the people part because it comes with the GM title.

Own the Guest Experience
Operations and guest experience are not separate things here.

You’ll:

Keep the guest experience in the middle of operational decisions

Ensure tours are professional, safe, reliable and memorable

Step into complex or escalated guest situations when senior leadership is needed

Use feedback from guests and employees to improve service and operations

Maintain strong relationships within Vancouver’s tourism community

Support local hotel relationships and identify partnership and business-development opportunities

Your Resume Should Show Us
There are some things we should be able to establish before we ever meet.

We’re looking for evidence of:

Progressive leadership responsibility in an operational, logistics, hospitality, transportation or service business

Experience leading managers and teams, not only individual contributors

Responsibility for a reasonably complex day-to-day operation with multiple moving parts

Experience with staffing, scheduling, resource planning or workforce operations

Accountability for budgets, financial performance or business results

Experience improving systems, processes or operational performance

Comfort working with technology and operational systems

Experience in tourism, transportation or hospitality is an asset , but it isn't the only path into this role. If you've successfully led a business where people, schedules, customers and operational resources all had to come together at the right time, we want to hear about it.

In the Interview, We’ll Be Looking For Something Different




A resume can tell us where you've worked. The interview will tell us how you work .

We’ll want to understand how you:

Handle the messy stuff.

Tell us what you do when staffing changes, a customer issue escalates and the original operational plan no longer works.

Lead without becoming the bottleneck.

We want a hands‑on leader. We don't want every decision in the company waiting for the GM.

Hold people accountable.

Can you be approachable and supportive while still being very clear when expectations aren't being met?

Ask before assuming.

When something goes wrong, do you investigate what happened or immediately decide who caused it?

Can you build stronger leaders underneath you rather than becoming everyone's problem solver?

Connect the dots.

Can you see how a staffing decision affects the schedule, the fleet, guest experience and ultimately the financial result?

Think commercially.

Can you look beyond today's operation and recognize an opportunity, risk or decision that matters to the business?

And yes, we’ll also be paying attention to whether you seem like someone people would actually want to work with. That part matters.

What You’ll Get

Salary of $90,000–$110,000 , based on experience and qualifications

Paid vacation

Extended health and dental benefits

Health spending account

RRSP contribution matching

The opportunity to lead and shape a well‑established Vancouver tourism operation

Support from experienced tourism operators while maintaining meaningful local ownership of the day-to-day business

A Little About Landsea
Landsea Tours has been showcasing Vancouver and Canada's West Coast since 1985, operating small‑group tours throughout Vancouver and to destinations including Whistler and Victoria.

Landsea is jointly owned by Discover Banff Tours and SunDog Tours , two established Western Canadian tourism operators. Through a management agreement, Discover Banff Tours also supports broader functions including international travel‑trade sales, marketing and website management.

That means the Vancouver GM gets an interesting combination: real responsibility for the local operation, with experienced operators and infrastructure behind the business.

Interested?

This is an on‑site leadership role in Vancouver , and the successful candidate will be expected to work in person as part of the day-to-day operation.

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📌 General Manager (British Columbia)
🏢 Elevated HR Solutions
📍 British Columbia