Role : Technical Writer – Banking Domain (LoanIQ / DEAL)
Experience: 8+ Years
Role Overview
We are seeking an experienced Technical Writer with expertise in Banking and Lending platforms to create, maintain, and govern high-quality documentation for the DEAL platform, LoanIQ, and associated banking systems. The role requires translating complex business and technical concepts into explicit, user-friendly documentation that supports operational users, technology teams, and new joiners.

The ideal candidate should possess strong documentation skills, experience with Confluence, and a solid understanding of banking workflows, lending operations, and enterprise applications.

Key Responsibilities
1. LoanIQ & DEAL Documentation

Create, maintain, and enhance comprehensive documentation for DEAL and LoanIQ processes.

Convert existing knowledge, business processes, and SME inputs into structured Confluence pages.

Business process flows

Functional features and capabilities

Operating procedures

FAQs and troubleshooting guides

Collaborate with Business Analysts, SMEs, Product Owners, and Technology teams to gather and validate information.

Ensure documentation remains accurate and up to date with system enhancements and process changes.

2. Onboarding & Knowledge Management

Design and maintain onboarding material for:

LoanIQ

DEAL Platform

Other Banking and Lending systems

Create role-based onboarding guides for:

Business Users

Operations Teams

New Joiners

Develop learning paths, quick-start guides, reference manuals, and training content.

Support knowledge transfer sessions and onboarding workshops.

Establish documentation standards, templates, and best practices.

3. Documentation Governance





Maintain centralized documentation repositories within Confluence.

Ensure version control and adherence to documentation standards.

Review and improve existing documentation for clarity, completeness, and usability.

Work closely with stakeholders to identify documentation gaps and drive continuous improvement.

4. Stakeholder Collaboration

Partner with Lending Operations, Business Analysts, Product Teams, Developers, and QA teams.

Participate in requirement discussions and solution walkthroughs to understand system changes.

Translate technical and business information into content suitable for multiple audiences.

Required Skills & Experience
Banking Domain Expertise

Strong understanding of:

Loan Servicing

Syndicated Loans

Credit Operations

Experience documenting banking applications and operational processes.

LoanIQ Experience

Hands-on knowledge of Finastra LoanIQ.

Deal Setup

Facilities & Loans

Interest & Fees

Payments

Loan Operations

Documentation Tools

Advanced experience with:

Confluence

Microsoft Office Suite

SharePoint (preferred)

Core Competencies

Excellent written and verbal communication skills.

Strong interviewing and information-gathering skills.

Ability to translate complex technical concepts into business-friendly documentation.

Strong attention to detail and organizational skills.

Ability to work independently with minimal supervision.

Preferred Qualifications

Experience in Investment Banking, Commercial Banking, or Lending Operations.

Exposure to Agile delivery methodologies.

Experience creating training material and onboarding curricula.

Familiarity with Jira and SDLC processes.

Experience working with globally distributed teams.

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📌 Technical Writer – Banking Domain (LoanIQ / DEAL) (Ontario)
🏢 E-Solutions
📍 Ontario