Pursue an engineering leadership role with Giatec as the Lead Support Engineer for Bedrock, focusing on AI-driven support systems. This hands-on position empowers you to optimize production operations.

The role is crucial for maintaining the health of the Giatec 360 platform while fostering a mentorship culture within your team. You will lead the charge in leveraging AI technology to streamline operations and enhance performance metrics efficiently.

Key Responsibilities:
• Design AI agents for proactive issue management
• Debug and resolve production bugs with AI tools
• Command engineering escalations from the customer team
• Maintain health and performance monitoring for products
• Manage on-call responsibilities and standards

Requirements:
• Minimum 5 years of software engineering experience
• Demonstrated ability with AI tools and agents
• Solid skills in full stack debugging
• Knowledge of monitoring, observability, and CI/CD
• Commitment to leading an on-call schedule

Play a pivotal role in establishing an AI support engineering practice at Giatec, enhancing reliability and customer satisfaction.
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📌 Expert Lead Support Engineer with Giatec (Quebec City)
🏢 giatecscientific
📍 Quebec City