LeverageTek is actively seeking an IM/IT Manager for a permanent, full-time position with its Ottawa-based customer.

Work Location
The successful candidate will be required to work 1 day per week on-site at the customer headquarters in Ottawa.

Key Tasks

Provide professional and operational leadership for the development and advancement of the customer's Enterprise Architecture approaches and processes

Deliver strategic and tactical advice to advance priorities identified in the IM/IT strategic vision and Enterprise Architecture roadmap

Lead development, implementation, and continuous improvement of the cybersecurity program

Lead a team of IT professionals supporting all IM/IT equipment, on-premises and cloud-based applications, and infrastructure

Oversee IT professionals by defining and prioritizing goals, providing guidance, work direction, and staff development

Establish annual performance objectives and conduct performance reviews for direct reports

Own the ITIL Change Management process to ensure availability, reliability, and accountability across IM/IT services

Oversee day-to-day identification of priorities and delivery of sustainment and maintenance programs, including the Service Desk and cybersecurity program

Identify and pursue opportunities with third-party Managed Service Providers; support contracting and procurement processes

Oversee business relationships with Managed Service Providers, including SLA enforcement, dispute resolution, and service improvements





Implement and follow SDLC methodologies to ensure productive system introduction and ongoing IP compliance

Provide guidance on the implementation of AI initiatives

Develop and maintain positive working relationships with executive leadership and lines of business

Establish and maintain effective working relationships with external stakeholders, consultants, vendors, and public sector entities

Key Qualifications

Bilingual Imperative (SISS) with valid official language test results already in hand

5-10 years of experience in a managerial IT role, including leadership of IT teams, Service Desk operations, and cybersecurity program responsibility

Secret security clearance (or eligibility to obtain)

Qualifications

Bachelor's degree in Computer Science or equivalent combination of education and experience

Strong background in cybersecurity, digital transformation, and change management

Experience in a Crown corporation or federal government environment

Knowledge of Enterprise Architecture, zero-trust cybersecurity architecture, and ITIL Change Management

Familiarity with SDLC methodologies and cloud-based infrastructure

Experience with SharePoint and IT service management environments

Excellent verbal, presentation, and written communication skills

Ability to operate at both strategic and operational levels

Strong stakeholder management and relationship-building skills

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📌 IT/IM Manager (Quebec City)
🏢 LeverageTek Staffing Solutions
📍 Quebec City