Tusket Ford is hiring a Full time Business Development Coordinator (BDC)/Appointment Coordinator. A BDC/ Appointment Coordinator works directly with customers before, during and after their service appointment to ensure the best experience possible.
At Tusket Ford we offer:
Competitive wages
Full perks program
RRSP Matching Program
And more!
Responsibilities of a BDC/Appointment Coordinator would be:
Answering phone calls for the service department and redirect to the appropriate person
Booking service appointments
Sending out reminder letters/emails/texts
Customer follow-up
Updating customer records
Maintaining accurate customer information and appointment details
Assisting customers with Ford Rewards
Taking payments and settle/balance daily cash till
Covering service advisor desk if necessary
Managing loaner vehicle fleet
Reviewing service invoices for accuracy and cashiering
Qualifications:
Knowledge of the automotive industry
A positive attitude and excellent work ethic
Excellent communication skills
Detail oriented
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