Become a pivotal part of Clio's Revenue Enablement team as a Senior Customer Success Enablement Specialist. Focus on enhancing customer launches and long-term success for legal professionals.
In this senior role at Clio, you will be responsible for empowering our Customer Success Launch Team. Your expertise in customer lifecycle management will enhance implementation strategies and improve service delivery. Collaborate closely with teams to streamline onboarding and ensure that every product launch is a success.
Key Responsibilities:
• Build enablement programs for the CS Launch Team
• Own measurable launch outcomes: time to value and go-live rates
• Partner with CS Onboarding for current team member ramping
• Translate product launch playbooks into actionable guidance
• Coach Launch Team leads on effective customer engagement
Requirements:
• 3+ years in customer success or related enablement roles
• Proven experience with training programs for implementation teams
• Strong facilitation and presentation skills
• Familiarity with tools such as Gong and Salesforce
• Solid project management across multiple initiatives
Leverage your expertise in customer success to drive effective launches and ensure lasting customer satisfaction at Clio.
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