Elevate your career as a Senior Staff Analyst with Optimum in Toronto, ON. Focus on customer experience analytics and operational excellence in this exciting data-driven role.

As a Senior Staff Analyst, you will collaborate with Retention and Care Operations to transform our customer experience. This position, reporting to the Director of Customer Experience Analytics, is centered on conducting in-depth analytics and presenting insights to enhance operational efficiency and reduce customer churn. Your analytical skills will play a crucial role in shaping Optimum’s approach to connectivity solutions.

Key Responsibilities:
• Collaborate with stakeholders to define analytical frameworks
• Conduct deep-dive analysis on customer experience pain points




• Analyze customer interactions to uncover improvement opportunities
• Support A/B testing and campaign performance evaluations
• Present findings to executive leadership for data-driven decisions

Requirements:
• Bachelor’s degree in a quantitative field
• 5-7 years of analytics experience in relevant sectors
• Proficiency in SQL and Google Big Query
• Experience with Python or R for data analysis
• Advanced Excel skills for large data mining

Utilize your analytical expertise to drive operational improvements at Optimum in Toronto.
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📌 Senior Staff Analyst at Optimum (Ontario)
🏢 Optimum
📍 Ontario