About the Position
Niagara Belco Elevator Inc. is hiring an Stairlift Diagnostics & Field Support Technician to serve as the technical backbone for our installation and service teams. This is a hands‑on, electromechanical role focused on fault‑finding and remote diagnostic support for stairlifts, vertical platform lifts, and related accessibility equipment.
The work is roughly two‑thirds electrical (control systems, wiring, power) and one‑third mechanical (drives, motors, rails). You will spend your day helping technicians on site solve real‑world equipment problems, not answering computer or software questions.
Please note: This is not an IT, helpdesk, software, or call‑centre position. Candidates whose background is mainly in computer or application support will not be considered.
What You'll Do
Act as the first point of contact for technicians who need help diagnosing lift faults in the field
Walk installers and service techs through fault‑finding steps by phone, email, and video
Trace electrical faults across controllers, PCBs, harnesses, limit switches, sensors, and power supplies
Identify and resolve mechanical problems involving motors, gear assemblies, rail alignment, and drive mechanisms
Read and interpret wiring diagrams, schematics, exploded views, and manufacturer service manuals
Recommend repairs, part replacements, and adjustments based on diagnostic findings
Keep clear records of reported issues, root causes, and fixes to build an internal knowledge base




Escalate complex cases to equipment manufacturers and coordinate advanced troubleshooting
Identify recurring failure patterns and share findings with the service and installation teams
Assist with bench testing of returned or suspect components as needed
What We're Looking For
Proven electrical fault‑finding skills with low‑voltage systems, controls, and wiring
Solid mechanical aptitude, including motors, moving assemblies, alignment, and wear parts
Ability to read and understand electrical schematics and mechanical drawings
Explicit communicator who can guide a technician through a repair over the phone
Patient, methodical approach to troubleshooting
Comfortable supporting trades professionals in the field rather than end users
Hands‑on experience with stairlifts, elevators, platform lifts, escalators, or similar electromechanical equipment is a strong asset
This Role Is NOT
IT or desktop support
Helpdesk or software troubleshooting
Network, server, or application support
Call‑centre style customer service
Experience
Electrical troubleshooting: 1 year (required)
Electrical schematic reading: 1 year (required)
Pay: $20.00-$22.00 per hour
Benefits:
Extended health care
Flexible schedule
Paid time off
RRSP match
Application question(s):
How many years of hands‑on mechanical troubleshooting experience do you have (motors, gearboxes, drive systems)?
Work Location: In person

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📌 Stairlift Diagnostics & Field Support Technician (Ontario)
🏢 Niagara Belco
📍 Ontario