End Date Thursday 08 October 2026
Salary Range £67,023 - £74,470
We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share
Job Description Summary Private Cloud Technology Service Manager
Job Description JOB TITLE: Technology Service Manager ( Private Cloud )
Salary £67,023 - £ 74,470
Location(s) Halifax or Leeds
Hours Full-time - 35 hours per week
Working Pattern Our work style is hybrid, which involves spending at least t wo days per week, or 40% of our time, at our Halifax or Leeds office.
About this opportunity The Private Cloud team is on a journey creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations.
Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained within. Through oversight and governance of supplier activity, we drive all aspects of the platform and product lifecycle to deliver a safe and secure services alongside an excellent consumer experience.
We're seeking an experienced, motivated and innovative Service Manager to play a pivotal role in delivering service excellence as well as leading and shaping the direction of our team. You'll work with the Senior Leadership Team, Product Owners and Engineering Leads and partners to support and protect important systems and services as well as driving forward improvements to the live service provision of our Platform.
Are you a self-motivator, with a desire to learn and develop your career in technology which underpins the bank's desire to help Britain prosper? This could be the role for you!
By working in collaboration with our internal labs,



you'll ensure our services are resilient and efficient and get to be directly involved in live service issues, leading/supporting meetings both during an incident and in the subsequent post-mortem reviews. This role involves working in Agile environments, collaborating across multiple teams and disciplines to deliver high quality outcomes at pace.
Through innovative thinking, data analysis, process improvement, and cross-functional collaboration, you'll play a key role in driving service excellence and put service at the forefront of everything you do.
What you'll do Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management
Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers
Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support
Develop and/or deliver budget plans for own area with guidance from senior colleagues
Why Lloyds Banking Group We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!




What you'll need Please don't be discouraged if you don't meet every requirement, we value candidates who show passion, a strong desire to learn, and can bring additional attributes beyond their technical expertise.
Proven Service Management experience with supplier/partner relationships
Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities.
Boldness to challenge the status quo in order to guarantee the best possible customer outcomes
Confidence in leading and controlling large meetings
Ability to lead and progress a workload independently
High level of care and a accurate attention to detail
Ability to deal with challenge, maintaining an independent view of the circumstances
It would be great if you also had any of the following;
Good working knowledge of Infrastructure, Cloud Platforms (CaaS, IaaS, AVS, VWware, VCF, Net Apps, Networks)
Stakeholder & Supplier Management of third-party vendors and internal stakeholders
Data analysis, insight, and presentation
Automation & tooling (Power BI, Power Automate, ServiceNow, Dynatrace)
Utilisation of 'AI' in the workplace
ITIL processes (incident, problem, change, service continuity)
About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated W

#J-18808-Ljbffr

📌 Technical Service Manager - Private Cloud (Nova Scotia)
🏢 Lloyds Banking Group
📍 Nova Scotia