You know what a great service department looks like. Now come lead one.
Mercedes-Benz South Calgary is looking for an experienced Service Manager who can bring out the best in people, drive a high-performing operation and deliver the level of customer experience expected from the Mercedes-Benz brand.
This is a significant leadership opportunity.
You’ll lead the people and performance behind the service department, with ownership of everything from team development and customer satisfaction to shop productivity, efficiency and profitability.
We’re looking for someone who sets the standard, not someone who waits to be given one.
What You’ll Lead Build, coach and develop a high-performing team of Service Advisors, Technicians and support staff
Drive shop productivity, efficiency, labour sales and profitability
Create a culture where people know what’s expected, are held accountable and want to perform
Deliver an exceptional customer experience and drive strong CSI results
Keep work moving through the shop efficiently while maintaining high standards for quality
Ensure customers receive clear, accurate communication throughout the repair process
Recruit, train and develop great people
Manage performance, staffing and employee development
Oversee workflow, work in process, warranty and repair-order quality
Identify opportunities to improve processes, performance and the overall operation
Partner with Parts, Sales and dealership leadership to drive the success of the entire store
Build a strong relationship with Mercedes-Benz and ensure manufacturer standards are consistently achieved
Who We’re Looking For You’ve already proven you can lead in automotive service
You understand the numbers, but you also understand that the numbers follow the people and the process.
You bring:




Automotive service or fixed operations leadership experience
A track record of improving team and department performance
Strong knowledge of dealership service operations
The ability to lead and earn credibility with both Advisors and Technicians
A strong understanding of productivity, efficiency, CSI and profitability
Confidence handling difficult customer situations
High standards and the willingness to hold people accountable to them
Strong communication, organization and follow-through
A competitive mindset and desire to continuously improve
Why Go Auto? A great role should lead somewhere.
Go Auto is one of Canada’s largest automotive groups, which means your next opportunity doesn’t have to be your last.
You’ll also receive:
Employee Investment Program – Earn returns based on Go Auto’s profitability, with a guaranteed 10% annual return and the opportunity for more
Three Weeks Vacation – After your first year, increasing to four weeks at five years and five weeks at ten years
Comprehensive Perks – Health and dental coverage plus a health spending account
Mercedes-Benz Training – Continue developing your product, technical and leadership knowledge
Go Auto University – Access ongoing professional and leadership development
Career Growth – We have a strong promote-from-within culture and opportunities across a large automotive group
Employee Programs – Access employee vehicle, parts and service benefits
A Team That Wants to Win – Join an organization that values performance, accountability and people who want to grow
Ready for a Bigger Opportunity? We’re not looking for someone to simply maintain the department.
We’re looking for someone who wants to lead it, improve it and make an impact.
If you’re a proven automotive Service Manager ready to take on a leadership role with Mercedes-Benz South Calgary, we want to talk.

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📌 Service Manager (Mercedes-Benz South Calgary) (Alberta)
🏢 Go Auto
📍 Alberta