Job Summary

We are seeking a dedicated and personable Patient Experience & Growth Coordinator to join our healthcare team. This role is vital in enhancing patient satisfaction, fostering practice growth, and ensuring seamless communication within the office. The ideal candidate will possess strong administrative skills, experience with electronic medical records, and a passion for delivering exceptional patient service. This position offers an chance to contribute to a positive patient experience while supporting the operational success of our practice.

Responsibilities
Revenue Growth
Convert recent patient inquiries into booked assessments

Patient Experience
Welcome patients
Create memorable first impressions
Handle complaints professionally
Ensure every patient feels valued

Scheduling
Optimize clinician schedules
Maintain assessment availability
Fill cancellations
Maintain waitlists
Reduce downtime

Administration
Insurance verification

Billing
Accounts receivable follow-up
Daily reconciliations
EMR management
Telephone
Email
SMS
Online inquiries
Recover cancellations




Reactivate inactive patients
Fill clinician schedules
Promote additional services when appropriate
Educate patients about available treatments
Generate Google Reviews
Encourage family referrals
Encourage physician referrals
Promote products including braces, orthotics and supplies

What We Are Looking For

Someone who
Loves speaking with people
Speaks confidently
Builds trust quickly
Solves problems
Takes ownership
Thrives in quick-paced environments
Is competitive
Loves achieving goals
Wants to grow

This role is integral to delivering outstanding patient care while supporting the growth of our practice. We value candidates committed to professionalism, efficiency, and compassionate service.

Pay: $19.00-$22.00 per hour

Experience:
sales and customer service: 2 years (required)
Medical office: 1 year (preferred)

Language:
English fluently (required)

Location:
Vaughan, ON (preferred)

Work Location: In person
J-18808-Ljbffr

📌 Patient Experience & Growth Coordinator Vaughan
🏢 Medrehab Group
📍 Vaughan