Join our team as a Returns Customer Service Representative, focusing on managing returns, problem resolution, and delivering exceptional service. Leverage your detail-oriented approach and experience for a seamless customer experience.

In this position, you will oversee the entire returns process and collaborate with multiple departments to handle requests efficiently. With your strong communication skills, you'll address inquiries, investigate issues, and ensure compliance with company policies while maintaining accurate customer records.

Key Responsibilities:
• Manage customer returns from initiation to resolution
• Review and assess return requests according to policy
• Process customer credits and replacements accurately
• Investigate issues related to returns
• Collaborate with cross-functional teams to resolve concerns

Requirements:
• 3-5 years experience in customer service or returns
• Robust communication skills, both written and verbal
• Detail-oriented with a focus on accuracy
• Customer-focused mindset
• Bilingual in French and English (required)

Utilize your expertise in customer service and returns processing to enhance customer satisfaction.
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📌 Returns Customer Service Representative Role (Quebec City)
🏢 Tenaquip
📍 Quebec City