Euna Solutions seeks a Support Analyst to enhance customer experiences with our software for public sector organizations. This hybrid role focuses on delivering prompt resolutions via various channels like phone, email, and chat.
In this entry-level position, you'll gain expertise in one of Euna's core software products, ensuring government clients receive top-tier assistance. Key responsibilities include troubleshooting, documenting customer interactions, and contributing to our knowledge base as your skills grow.
Key Responsibilities:
• Handle customer inquiries through calls, emails, and chats
• Troubleshoot software issues and escalate when necessary
• Document all interactions and resolutions in Zendesk
• Collaborate with team members to enhance troubleshooting
• Contribute to knowledge base articles and FAQs
Requirements:
• Up to 1 year in technical support or help desk roles
• Robust customer-first mentality with communication skills
• Experience with CRM systems or ticketing environments
• Familiarity with basic technical concepts
• Comfort with public sector software understanding
Leverage your communication and tech skills to support public services at Euna Solutions!
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📌 Support Analyst at Euna Solutions (Ontario)
🏢 euna
📍 Ontario