Join Eminence Organic Skin Care as a Hybrid Retail Order Services Representative. Utilize your customer service skills to engage with clients via phone, chat, and email, ensuring a seamless experience.

This 12-month contract role at Eminence focuses on exceptional service and productive order management. You will navigate customer inquiries, process orders, and resolve concerns, uplifting the shopping experience. Working on-site three days a week in Vancouver, BC, you will play a vital role in a supportive team dedicated to delivering satisfaction.

Key Responsibilities:
• Provide world-class customer service via phone and live chat
• Resolve customer issues with empathy and effective solutions
• Process customer orders and returns according to SLA




• Monitor multiple email inboxes for urgent requests
• Suggest enhancements for website usability and customer experience

Requirements:
• Minimum 1 year of customer service experience in e-commerce
• Problem resolution expertise with retail customers
• SAGE ERP experience is preferred
• Familiarity with CRM software is an asset
• Excellent communication and MS Office skills

Leverage your customer service prowess to enhance the client interactions at Eminence Organic Skin Care.
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📌 Hybrid Retail Order Services Representative (British Columbia)
🏢 Eminenceorganics
📍 British Columbia