Elevate member experiences as a Quality Assurance Specialist in Canada Life's advisory team. Drive compliance and quality improvements while collaborating across services in a full-time, permanent role.

You will play a key role in evaluating interactions and operational processes to uphold service standards at Canada Life. This opportunity calls for a seasoned expert in quality assurance with extensive knowledge in insurance or financial services. Collaboration with leaders to enhance training and performance metrics will be crucial.

Key Responsibilities:
• Conduct quality reviews of advisor and member interactions
• Evaluate member outcomes to identify trends and risks
• Provide coaching insights for employee development




• Develop quality frameworks and performance metrics
• Collaborate to improve training and operational processes

Requirements:
• 5+ years in insurance or financial services
• Bilingual in English and French is a solid asset
• Knowledge of retirement products and regulations
• Strong analytical and problem-solving skills
• Proficiency in Microsoft 365 tools

Bring your expertise in quality assurance and member experience enhancement to Canada Life.
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📌 Quality Assurance Specialist at Canada Life (Manitoba)
🏢 Canada Life
📍 Manitoba