We are seeking an experienced IT Support Specialist to provide hands-on technical support at one of our Ontario locations.

This is not a traditional ticket-heavy help desk position . You will be the primary IT resource onsite at your assigned location, so we're looking for someone smart, resourceful, independent, and comfortable taking ownership of technical issues.

The role is approximately 80% hands-on IT support and 20% networking .

Responsibilities

Serve as the primary onsite IT support resource for the facility

Troubleshoot desktops, laptops, printers, scanners, peripherals, and other workplace technology

Support Windows environments and Microsoft 365

Install, configure, deploy, and troubleshoot hardware and software

Support warehouse/operational technology, including scanners and connected devices

Troubleshoot network connectivity, Wi-Fi, switches, patch panels, and cabling

Assist with basic network administration and infrastructure support

Handle employee onboarding/offboarding and device provisioning

Maintain hardware, software, asset, and licensing inventory





Coordinate with remote IT teams and third-party vendors when necessary

Follow IT security and network best practices

Take ownership of onsite issues and troubleshoot independently before escalating

Qualifications

3+ years of hands-on IT support experience preferred

Strong Windows and Microsoft 365 troubleshooting experience

Experience troubleshooting desktops, laptops, printers, scanners, and peripherals

Working knowledge of networking, connectivity, switches, and cabling

Comfortable working independently as the primary IT person onsite

Strong troubleshooting and problem-solving skills

Resourceful, ambitious, and willing to figure things out

Experience in an MSP, warehouse, distribution, logistics, manufacturing, or field support environment is highly preferred

Experience supporting warehouse scanners or similar operational equipment is a solid plus

CompTIA A+, Network+, Cisco, or similar certifications are helpful but not required

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📌 IT Support Specialist – Caledon (Ontario)
🏢 Tech-Nique Partners
📍 Ontario