College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Overview Languages English or French
Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience 5 years or more
On site Work must be completed at the physical location. There is no option to work remotely.
Work setting Help desk
Private company, corporation or industry
Private sector
Responsibilities Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Manage incidents




Experience and specialization Computer and technology knowledge Information Technology Infrastructure Library (ITIL)
Networking software
Networking hardware
Networking security
Internet
Servers
Desktop applications
File management software
Security software
Mail server software
MS Active Directory
MS Office
MS Windows
TCP/IP
Wireless networks
Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities Participates in a government or community program or initiative that supports persons with disabilities
Support for newcomers and refugees Participates in a government or community program or initiative that supports newcomers and/or refugees
Support for youths Participates in a government or community program or initiative that supports youth employment
Support for Indigenous people Participates in a government or community program or initiative that supports Indigenous people

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📌 information technology (IT) support technician (Quebec City)
🏢 Prince Logistic Services
📍 Quebec City