This is a full-time temporary role covering a 14-month maternity leave
Fulfill software license orders using Salesforce and NetSuite
Follow stated department Service Level Agreements for order fulfillment
Respond to requests from internal and external customers in a helpful, solutions-oriented manner, escalating to the Team Lead or Director of Order Management when a request is difficult to resolve
Maintain and keep current business process documents for customers on the Order Management Confluence and Asana platforms
Actively participate, train, and become proficient in executing new order management processes as they arise
Manual Order Entry (5% of orders): Convert orders sent by Trading Partners via email, PDF, spreadsheet, or other formats into templated reports for upload into the Order Management system for booking
Correctly assigning orders to customer accounts in Salesforce to provision licenses for the use of the customer
[ ] Invoicing of all orders approved and ready for invoicing
Credit notes on orders as required
Order moves for either incorrectly assigned orders or as instructed by Sales
Ensure approved orders match the correct Service Start date, researching and correcting discrepancies with assistance from other departments as needed
Troubleshoot issues such as order loading errors, approval of orders due to technicalities of accounts not yet set up, and any other issues that can result in delays to order approval
Coverage during team member absences whether that be due to unforeseen unavailability or planned vacation
Work extra hours at month-end, quarter-end,



or during special circumstances affecting booking requirements or customer satisfaction. The last two weeks of March, June, September, and December are vacation blackout periods to ensure all orders are booked
Support Order Management transactions such as Order Loading, Order Approval, Account Assignment, Credit Notes, Buyback, and Annual Payment scenarios
Follow up with Trading Partners if missing end-user information is required to book orders
Collaborate with the Global Sales Operations when required to get accounts set up or revised
Work on Consumer reporting as assigned
Work with inter-company departments such as Channel or Sales to resolve issues affecting order booking, even when beyond the scope of outlined tasks, providing subject matter expertise as needed
Attend Order Management or other internal department meetings to be updated with the information needed to complete current or new tasks or help resolve issues
Utilize the Helpdesk Process to resolve Order Management System Issues
Protect the security and privacy of Absolute and its customers
Take on other projects or tasks as required by the department
Benefits Recognition: Competitive pay, exceptional benefits,



and matching programs for retirement plans
Development: Training and career development to help you grow, personally and professionally
Comfort: Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focus
Inspiration: In-office art gallery, seasonally refreshed with a vibrant selection from British Columbia artists
Refreshments: Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beverages
Health: Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharp
Connection: Monthly social events and an annual retreat to bring the team together and celebrate our wins
Balance: Work/life balance with flexible time off and Absolute-sponsored events for the whole family
Strong attention to detail — as a security company, correctly assigning orders to the proper customer accounts is essentialProficiency in Excel (Pivot Tables, Filter, Sort), as many tasks require managing order data files before reviewing them in Salesforce and NetSuiteFive years of experience in an Order Management environment, with an understanding of booking orders in a Term, Billing-in-Arrears, Invoicing, and Credit/Debit transactional environmentStrong ability to learn variations of standard billing methodsStrong team player, willing to support teammates at all levels to help the department meet its objectives — including training others and contributing current ideas for improving processes

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📌 Order Management Administrator (Temporary) (Quebec City)
🏢 Absolute Security
📍 Quebec City