Elevate customer engagement with Sage as a Bilingual Customer Success Consultant in a hybrid role. Drive satisfaction and loyalty while maximizing the value of Sage solutions.
Sage is seeking a proactive Bilingual Customer Success Consultant to enhance customer relationships essential for retention and loyalty. This hybrid position, requiring three days in the office, supports pre-sales and post-sales activities that directly influence revenue. You will engage with clients and ensure they fully utilize Sage products through structured onboarding and customer success programs.
Key Responsibilities:
• Conduct outbound calls to improve client retention
• Foster trusted advisor relationships with key stakeholders
• Maintain high product knowledge for client recommendations
• Build Customer Success Plans tailored to client goals
• Drive product usage and manage churn risk proactively
Requirements:
• Minimum 2 years in customer success or service
• Solid written and verbal communication skills
• Bilingual in English and French is a plus
• Experience with small to mid-market clients
• Deliver high standards of customer service
Maximize customer satisfaction and retention while utilizing your communication skills to thrive in this vibrant role at Sage.
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