Transform users into lifelong advocates with STAN as a Senior Customer Success Manager in hybrid North York. Own the post-sales journey for key accounts to drive loyalty and business success.
In this role, you'll manage a portfolio of enterprise accounts, build solid relationships, and act as an AI Solutions advisor. Your insights will connect customers to our product team, translating feedback into essential features. This position is perfect for those eager to shape the success processes and outcomes as we scale.
Key Responsibilities:
• Manage a growing portfolio of high touch enterprise accounts
• Build solid, positive relationships and trust with clients
• Act as the main contact for customer needs
• Identify growth opportunities within your business book
• Work cross-functionally to ensure top-tier client experiences
Requirements:
• Experience in technical consulting or customer service
• Proficiency in CRM software and Project Management tools
• Proven success in Account Management within startups
• Excellent communication and negotiation skills
• Degree in Business Administration or equivalent
Drive customer success and create impactful relationships with STAN as you strengthen our clients' business outcomes.
#J-18808-Ljbffr
📌 Senior Customer Success Manager at STAN (Ontario)
🏢 STAN
📍 Ontario