Drive strategic customer success at Esri Canada as a Senior Customer Success Manager in a fully remote role. Support complex GIS customers with your leadership and expertise.

In this full-time position, you will oversee high-value GIS accounts, building relationships with senior stakeholders. Your responsibilities include leading multi-year customer success strategies, ensuring value realization, and driving renewal and growth outcomes. Engage with cross-functional teams to achieve shared objectives and navigate complex customer issues effectively.

Key Responsibilities:
• Lead strategic success for high-value GIS customer accounts
• Define and implement multi-year customer success strategies
• Act as a trusted advisor for enterprise-level GIS solutions
• Manage renewal, retention, and expansion outcomes
• Resolve escalated customer issues and concerns

Requirements:
• Minimum 7 years in a customer-facing GIS role
• Proven experience in customer success and retention
• Ability to influence at the executive level
• Solid analytical and business acumen
• Skilled in mentoring and cross-functional leadership

Shape the future of GIS customer success with Esri Canada.
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📌 Senior Customer Success Manager - Esri Canada (Alberta)
🏢 Esri Canada
📍 Alberta