HELI Forklift is seeking an experienced Trainer - Technical Support to lead technical training initiatives and provide advanced support within the forklift equipment space. This role blends hands‑on technical expertise with training delivery and dealer support, playing a key role in maintaining high standards across the network.

The Role
The Trainer - Technical Support is responsible for developing and delivering technical training programs for dealers and internal teams, while also supporting complex equipment diagnostics and quality assurance.

Key Responsibilities

Assess dealer training needs and technical requirements

Plan and deliver technical training sessions, both theoretical and hands‑on

Develop, update, and improve training materials including presentations, guides, documentation, and videos

Track and maintain training participation, performance, and follow‑up documentation

Provide advanced technical support for complex equipment issues, including diagnostics and field support when required

Support quality control activities including inspection, testing, validation, and compliance of forklifts





Participate in ongoing technical and instructional training to stay current

Assist operations during peak periods as needed

Qualifications

Diploma or degree in automotive mechanics, agricultural machinery, electromechanics, or a related field

Minimum 15 years of experience as a trainer and/or mechanic in the forklift industry

Proven experience delivering technical training

Strong communication skills and confidence presenting to groups

Excellent problem‑solving and analytical abilities

Fluent in English, written and spoken

Strong customer focus and professional ethics

Proficient in Microsoft Office

Highly organized with the ability to manage multiple priorities

Comfortable traveling regularly based on business needs

What’s Offered

Pension plan with employer contributions

13 paid holidays

Annual corporate clothing allowance

Company-sponsored social activities

Supportive, respectful, and team-oriented team environment

Please note only qualified individuals will be contacted.

#J-18808-Ljbffr

📌 Technical Support Trainer (Ontario)
🏢 Heli Forklift
📍 Ontario