Elevate your customer service skills as a Customer Experience Specialist at Manion. This hybrid role allows you to engage with Plan Members and healthcare providers through phone, email, and live chat.

In this position, you will be the first point of contact, helping customers navigate plan coverage and claims processes. With two days in-office and three days remote, you'll thrive in a flexible work environment supported by comprehensive training. Bring your customer-facing experience and collaborative spirit to contribute meaningfully in this engaging role.

Key Responsibilities:
• Advocate for Plan Members with outstanding service
• Manage multiple inquiries while remaining focused
• Maintain a professional demeanor during challenges




• Support a team-oriented solutions-focused team environment
• Provide accurate and clear responses to inquiries

Requirements:
• 2+ years in a customer-facing or call center role
• Excellent communication skills in English
• Strong active listening and multitasking abilities
• Tech-savvy with experience in customer service software
• Post-secondary education preferred

Join Manion to foster strong connections and deliver exceptional customer experiences.
#J-18808-Ljbffr

📌 Customer Experience Specialist at Manion (Ontario)
🏢 Simplyhired
📍 Ontario