Optimize tenant satisfaction with Broadstreet Properties as a Tenant Retention Specialist. Engage residents through calls and emails to secure lease renewals and foster lasting relationships.

As a critical member of the Broadstreet team, you will proactively manage lease renewals for residential properties. Your role requires a blend of sales, negotiation skills, and customer service to achieve renewal targets. Creating exceptional resident experiences while navigating lease expiry will be your focus.

Key Responsibilities:
• Manage pipeline of lease expiries and outreach activities
• Present lease renewal offers and pricing adjustments
• Negotiate terms within established guidelines
• Document tenant interactions and outcomes




• Conduct retention conversations to understand resident needs

Requirements:
• 2+ years in customer service or call centre roles
• Solid verbal communication and negotiation abilities
• Proficient in CRM and property management software
• Organizational and time-management skills
• Knowledge of residential tenancy regulations

Enhance tenant retention through communication, negotiation, and relationship-building efforts with Broadstreet Properties.
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📌 Tenant Retention Specialist at Broadstreet (Manitoba)
🏢 broadstreet
📍 Manitoba