The LPF is a Multi-Employer Pension Plan (MEPP), established on February 23, 1972 to provide retirement benefits for employees belonging to agreements negotiated between employers and the Union, and employers and the Trustees of the Plan.
For more information, please visit our website at: https://lpfcec.org/pension-fund-information/about-lpf/
Job Description:
The Member Services Representative works within the Member Services unit of the Pension Benefits Department and reports to the Pension Benefits Management Team. This role provides front-line customer service and administrative support to members, pensioners, beneficiaries, employers, and third parties by responding to inquiries, processing member requests, maintaining accurate records, supporting online services, and ensuring privacy and service standards are met.
Qualifications and Requirements:
Minimum 2 years working in a customer service workplace
Multilingual; English, Italian, Portuguese, French, or Spanish is an asset
Benefit Plan administration skills /experience is an asset
Post-Secondary Education (University Degree or College Diploma is an asset)
CEBS and / or PPAC certification is an asset
Skills:
Strong verbal communication and business writing skills
Research and analytical skills
Ability to problem solve and recommend solutions as well as implement and execute
Promote quality improvement and teamwork
Adherence to timelines
Key Accountabilities:
Provide front line customer service to membership through phone calls, walk-ins, and online platform
Having up front dialogue with members to identify needs and assist as necessary
Assists Pensioners, Beneficiaries, and all other members or third parties who visit the Fund office
Validate and maintain Member security through security questions and Privacy Authorization Form




Process requests for Member History Printouts, Annual Benefit Statements and Beneficiary Designation Forms
Process address changes for Active/Inactive/DP members via phone calls
Promotes and provides support for online services; reset Passwords and requests for PIN Cards
Process requests for WSIB Authorization forms from Active/Inactive/DP members
Submit WSIB claim requests to WSIB or applicable workers Compensation Board
Processing completed WSIB forms and grant WSIB hours
Process requests to send Family Law Value Applications and cover letters to members and representatives
Provides forms to members upon request
Provides Pension Credits via phone calls and provides Pension Estimates / Projected Estimates reports to members upon request
Processes additional tax requests from members (foreign and non-foreign)
Provides Self-Pay forms and processing submitted self-pay requests
Process returned mail by contacting members, adding to Equifax and suspension)
Validate returned Signature Letters from members
Perform reinstatement of Pensioners in reference to Signature Letters or address changes
Reviews and validates received Power of Attorney documents received
Verifies and grants Past Services credit as required
Provides Money follows the worker forms upon request
Provides Income Verification, Ineligible and Bankruptcy Letters
Receive and process Beneficiary Death notifications
Provides Annual Pension Adjustments reports for Contributing Employers
Provides reprints for annual tax receipts
Position Status: To fill an existing vacancy.
The LiUNA Pension Fund of Central and Eastern Canada is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, if you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected].

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📌 Member Service Representative (Ontario)
🏢 LiUNA Pension Fund of Central and Eastern Canada
📍 Ontario