Senior Experience Designer Wanted
We’re a team of strategists, designers, engineers, and producers, driven by a shared mission to create cutting-edge digital products, services, and experiences that help our clients unlock growth. If you’re up for that challenge, you should join us.

The Role
We believe that small, collaborative, and cross-functional teams are best equipped to achieve the strongest outcomes. Within these teams, Experience Designers bring clarity to complexity, uncover opportunities, and create value for our clients and the agency.

As a Senior Experience Designer, you’ll lead the strategy and design of digital products, services, and customer experiences. Moving fluidly between research, service design, product thinking, UX, and facilitation, you’ll help clients define the right problems before designing the right solutions. Working alongside strategists, designers, copywriters, and engineers, you’ll translate customer insights into experiences that are distinctive, meaningful, and measurable. You’ll leverage AI to elevate research and synthesis while identifying opportunities to improve customer experiences and unlock new value.

The ideal candidate has experience leading strategic engagements within an agency or consultancy across digital products, services, brand experiences, and e‑commerce. You’re naturally curious, creatively ambitious, and commercially minded, challenging convention, questioning assumptions, and creating distinctive experiences that go beyond best practices.

What You’ll Do

Lead user, customer, competitive,



and market research, synthesizing insights that uncover opportunities and inform experience strategy

Plan and facilitate stakeholder interviews, customer interviews, executive workshops, and co‑creation sessions

Navigate ambiguity, helping clients define opportunities, align stakeholders, and build confidence in future‑state strategies

Lead concepting, service design, and experience strategy, balancing customer needs, business goals, brand, technology, and storytelling

Develop and present personas, customer journeys, service blueprints, user flows, wireframes, and prototypes

Define product strategies, roadmaps, and prioritization frameworks that balance feasibility, viability, desirability, and business impact

Define how success is measured by establishing KPIs, analytics strategies, and optimization frameworks that connect customer behavior to business outcomes

Build trusted client relationships through a deep understanding of our clients, their customers, business objectives, and competitive landscape

Mentor colleagues, foster collaboration, and contribute to a culture of curiosity, ambition, craft, and excellence

Leverage AI to elevate our work,



identifying opportunities for AI‑enabled customer experiences, personalization, automation, and operational optimization

What You’ll Bring

5+ years designing and delivering digital products, services, and customer experiences within an agency or consultancy environment

A portfolio demonstrating exceptional strategic thinking, systems thinking, and craft across complex client engagements

Excellent communication, facilitation, and consulting skills, with confidence to influence executive stakeholders, navigate ambiguity, and build trusted relationships

Deep understanding of business, brand, and technology, able to clearly connect customer needs to meaningful business outcomes

Experience using research, analytics, behavioral data, and AI to inform decision‑making, optimize experiences, and identify new opportunities for customer and business value

A collaborative leadership style with a passion for mentoring others and contributing to a culture of ambition, curiosity, craft, and excellence

Strong understanding of how AI is reshaping the customer experience and organizational workflows

Curiosity and ambition to challenge convention and create distinctive, brand‑led experiences that differentiate our clients

The salary range for this role is $85,000 – $125,000.

This is a hybrid role with three days per week in our Vancouver studio. Candidates should be residents of Vancouver and able to travel within the US and Canada.

#J-18808-Ljbffr

📌 Experience Designer (Senior) (British Columbia)
🏢 enginedigital
📍 British Columbia