We are hiring a Fixed Operations Manager for North Edmonton Kia!

The Fixed Operations Manager is a key member of the senior management team responsible for managing our Service and Parts departments and plays a huge role in the overall success of the dealership. The successful candidate will be well versed in all aspects of service and parts operations, specifically customer loyalty and retention, shop management, inventory management, and development of effective processes. A key requirement is understanding how to maximize sales and gross profit while maintaining customer loyalty.

Essential Skills
Proven track record of robust leadership skills; coaching, planning, training
Comfortable reporting on industry standard KPI's / metrics
Ability to maximize shop productivity and efficiency
Ability to maximize service and parts sales and gross profit
Strong knowledge of warranty administration
Team player with a focus on efficient, quality workmanship and achieving sales goals in a fast-paced environment
Robust commitment to customer satisfaction and retention. Focus on customer loyalty and repeat business and experience winning back lost customers
Ability to establish and maintain good relationships with customers, manufactures and third party vendors




Ability to manage questions regarding vehicle problems, warranties, services & repairs
Experience managing a team through change & growth
3+ years of work experience in a similar role

Responsibilities:
Build a culture that emphasizes to customers the importance of consistent and regular vehicle maintenance
Efficiently assist customers with the highest level of service
Maximizes sales opportunities by focusing on key metrics and establishing proper processes
Takes a proactive interest in the development & training of the team
Maximize workflow in the Service and Parts department
Monitors drive through flow and service advisor sales performance
Reviews the previous months sales / profits and plans for growth
Marketing the departments to drive profitability
Creates a strong team setting promoting employee satisfaction
Maintains a high level of customer satisfaction and customer retention

Job Type: Full-time

Pay: $120,000.00-$180,000.00 per year

Benefits:
Dental care
Life insurance
Paid time off
Vision care

Schedule:
10 hour shift
Holidays
Monday to Friday
Weekends as needed

Work Location: In person

📌 Fixed Operations Manager Edmonton (Canada)
🏢 North Edmonton Kia
📍 Canada