Elevate customer interactions as a Customer Experience Specialist at Quince. Based in Toronto, you'll ensure exceptional service across various channels, enhancing the customer journey every day.

Quince seeks a Customer Experience Specialist dedicated to providing outstanding service and fostering trust with our customers. With a focus on chat, email, phone, and social channels, you'll deliver thoughtful solutions that reflect Quince's brand values. Exceptional communication and detail-oriented service are essential for success in this role.

Key Responsibilities:
• Own each customer experience from start to finish
• Deliver brand-aligned service across all communication channels
• Resolve customer issues with empathy and intention




• Navigate service platforms efficiently for quick resolutions
• Share insights to improve customer interactions

Requirements:
• High School diploma or GED
• Minimum 2 years' customer service experience
• Adaptable in a hybrid work environment
• Robust product knowledge and customer-focused mindset
• Ability to manage workload with efficiency and accuracy

Bring your customer service expertise and empathy to foster lasting relationships at Quince.
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📌 Customer Experience Specialist at Quince (Ontario)
🏢 Quince
📍 Ontario