We are looking for a detail-oriented and customer-focused Returns, Customer Service Representative to join our team. In this role, you will manage the end-to-end customer returns process, including credits, investigations, and issue resolution. You will work closely with customers and cross-functional teams to ensure returns are handled accurately, efficiently, and in compliance with company policies.

This is an excellent opportunity for someone who enjoys problem-solving, collaborating with multiple stakeholders, and delivering a positive customer experience while helping drive continuous improvement.

As a Customer Returns Representative

Manage customer returns from request through final resolution.

Review return requests to ensure they meet company policies and agreements.

Process customer credits, replacements, and account adjustments accurately.

Investigate return-related issues and help identify root causes.

Partner with Warehouse, Quality, Purchasing, Accounting, and suppliers to resolve return concerns.

Process customer quote requests and sales orders in a timely manner.

Provide customers with product and service information and support.

Maintain accurate customer records and documentation.

Monitor order status reports and follow up on outstanding items.





Work with internal teams to resolve customer issues and ensure a positive customer experience.

Qualifications

3-5 years experience in a return, customer service role

Post-secondary education in Business Administration or a related field is considered, an asset.

Strong written and verbal communication skills.

Excellent attention to detail and commitment to accuracy.

Robust organizational and time-management skills with the ability to manage multiple priorities.

Customer-focused mindset with a passion for delivering exceptional service.

Effective problem-solving and investigative skills.

Ability to work collaboratively across multiple departments and functions.

Proficiency with MS Office, Excel and ERP Systems.

Bilingual (French and English*), spoken and written. (*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

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📌 Customer Service Representative (Quebec City)
🏢 Tenaquip
📍 Quebec City