McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
About the Role Are you passionate about helping patients navigate their healthcare journey? We are seeking a Bilingual Hub Patient Services Specialist (English/French) to join our Patient Support Program (PSP) team. In this role, you will serve as a key point of contact for patients, healthcare providers, pharmacies, and insurers, helping to facilitate access to therapies and support services. This is an exciting opportunity for a customer-focused professional with experience in healthcare administration, reimbursement, patient support, or call centre operations. Success in this position requires fluency in both English and French, exceptional communication skills, and a commitment to delivering an outstanding patient experience. Please note: Candidates must be fully bilingual (French and English) and reside within the Greater Toronto Area (GTA), Ontario or Quebec.
What You’ll Do: Support patient enrollment, onboarding, and ongoing engagement within Patient Support Programs.
Provide bilingual support to patients, healthcare providers, pharmacies, insurers, and other stakeholders via phone and email.
Coordinate benefits verification, reimbursement support, and patient assistance program activities.
Facilitate communication between patients, physicians, clinics, pharmacies, insurance providers, and internal teams.
Process enrollment forms, reimbursement documentation, and patient records while ensuring accuracy and completeness.




Perform data entry and maintain information across multiple systems and databases.
Monitor outstanding documentation and proactively follow up with stakeholders to support timely patient access to therapy.
Investigate and resolve complex reimbursement or patient support issues in accordance with established procedures.
Maintain compliance with privacy legislation, company policies, program requirements, and quality standards.
Achieve service level objectives while consistently delivering an exceptional customer experience.
Basic Requirements: Bilingual in English and French (spoken and written).
Reside in the Greater Toronto Area (GTA), Ontario or Quebec.
Post-secondary education (college diploma) or an equivalent combination of education and experience.
Minimum 1 year of experience in customer service, healthcare administration, patient support, reimbursement, benefits verification, or a call centre environment.
Strong administrative and data entry skills with a high degree of accuracy and attention to detail.
Proficiency with Microsoft Office applications and other computer-based systems.
Excellent verbal and written communication skills in both English and French.
Ability to manage multiple priorities in a fast‑paced workplace while maintaining quality and accuracy.
Preferred Skills / Experience: Experience working within a Patient Support Program (PSP).
Knowledge of reimbursement processes, benefits verification, prior authorizations, and insurance navigation.
Experience supporting patients in healthcare, pharmaceutical, specialty pharmacy, or insurance settings.
Familiarity with CRM platforms, case management systems, and healthcare documentation workflows.




Understanding of provincial and private drug reimbursement programs across Canada.
Experience managing high volumes of inbound and outbound communication while maintaining exceptional service standards.
Work Environment & Physical Requirements: Primarily desk-based role requiring extended periods of computer and telephone use. Fast‑paced environment requiring strong organizational and multitasking skills. Candidates must be legally authorized to work in Canada.
Benefits and Compensation: We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered. Our Base Pay Range for this position $44,600 - $59,500.
McKesson is an Equal Chance Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Chance policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

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📌 Spécialiste bilingue des services aux patients – Centre de soutien (français/anglais) / Bilingual Hu (Ontario)
🏢 McKesson’s Corporate
📍 Ontario