Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature. Our culture is built through everyday moments, how we behave, make decisions and show up for each other. With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.

Job Summary
As the Payroll Lead, you will aid in our full cycle payroll process with a focus on the US. This role will be responsible for the collection, organization, & maintenance of company hires, beginning with initiating and completing the new hire onboarding workflow. They will be the first and main line of contact with retail stores & corporate employees, managing day-to-day payroll inquiries and functions, including processing promotions, terminations, and other personnel changes. This role will lead US bi-weekly pre & post payroll processing, help maintain various internal and external vendors, auditing, invoice payments, year-end reporting, year-end tasks, and special projects. This role will also provide back-up support for Canadian payroll processing.

Job Responsibilities

Manage workflow & processing of bi-weekly Payroll

Current hire Onboarding

Communication with retail stores pertaining to employee onboarding – pulling from email and follow up on outstanding issues

Launch onboarding, follow up & finalize process in ADP

Creating and maintaining digital employee file folders

New hire data entry into HRIS & Payroll system

Maintaining accurate data integrity

Actioning & organizing employee promotions, transfers, & general updates





Process employment status changes for US population

Process terminations in system – keeping in compliance with final pay states

Aiding in various payroll reconciling & preview processes, including ADP data audits, to ensure payroll is processed accurately and timely

Focus on SOPs & process - creating new & elevating current Payroll/HR processes

Maintain US tax & payroll compliance within our 25+ US states

Provide excellent customer service experience daily to all levels of internal & external customers

Maintain, update & format Excel Payroll Reports on a daily, weekly, bi-weekly bases.

All other duties or projects as assigned

Key Performance Indicators (KPIs)

Excellent customer service to all internal and external customers

Accurate data integrity and processing of employee changes

Timely & accurate processing of Employee paperwork

Successfully onboarding new hires within days of hire

Requirements
Education

Advanced Diploma or Bachelor’s degree in Business Administration, Human Resources, Finance or Accounting.

Experience & Skills

3+ Years of full-cycle US Payroll experience with progressive mindset

Experience in the retail industry and office workplace preferred

Exposure to Canadian Payroll is strongly recommended but not required

ADP Workforce Now, or similar Payroll system experience

Strong verbal and written communication skills with ability to comfortably communicate with individuals at all levels of the organization.





Highly organized with strong attention to detail & ability to multitask

Must be able to handle confidential & sensitive information professionally and discreetly.

Strong time management, analytical & problem-solving skills

A commitment to providing outstanding customer service

Program experience required: MS Excel, Word, Outlook

Ability to meet deadlines, prioritize tasks & maintain high integrity & business ethics

Positive, professional, and energetic demeanor

Must be an ambassador of the L’Occitane brand

What We Offer

Comprehensive benefits package

Annual discretionary corporate incentive bonus

Competitive paid parental leave

Generous employee discount to use on all your favorite L’Occitane en Provence product

L'Occitane en Provence offers a competitive compensation package and a comprehensive benefits package. L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. Employment may be subject to verification of references and background check investigation.

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📌 Payroll Lead (Ontario)
🏢 loccitaneenprovence
📍 Ontario