Lead operational success with Ottawa Tours as the Director of Staff Operations. This senior management role requires solid staff management, scheduling, and workplace policy implementation.

The Director of Staff Operations will supervise front-line and office teams in a hands-on, primarily on-site capacity. You will be responsible for recruitment, performance management, and daily employee operations to uphold company standards. Your organizational skills will ensure proper training and support for all staff while swiftly addressing operational issues as they arise.

Key Responsibilities:
• Create and manage staff schedules for office and operational sites
• Monitor employee performance and provide actionable feedback
• Coordinate recruitment, onboarding, and training for new hires




• Implement and uphold workplace policies consistently
• Respond to operational issues and staffing concerns promptly

Requirements:
• Experience in managing operations, tourism, or hospitality teams
• Solid background in performance management and scheduling
• Knowledge of Ontario employment standards and workplace regulations
• Strong communication and leadership abilities
• Bilingualism in English and French is an asset

Elevate team performance and operational efficiency as you take charge of staff leadership at Ottawa Tours.
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📌 Director of Staff Operations Ottawa Tours (Quebec City)
🏢 Ottawa Boat Cruise/Croisières Outaouais
📍 Quebec City