Become a crucial Technical Analyst in FCC’s hybrid Service Desk, providing essential IT support to enhance user experiences nationwide. Troubleshoot, document, and resolve technical inquiries through various channels for optimal service delivery.

In this permanent role, you will serve as the first point of contact for IT support across Canada. Significant skills include communication, analysis, and troubleshooting to assist both technical and non-technical users. Your contributions will improve the employee experience through reliable and timely technology assistance.

Key Responsibilities:
• Provide IT support via phone, email, chat, and in-person
• Investigate and resolve service desk incidents efficiently
• Troubleshoot first-level IT issues across various platforms




• Maintain accurate ticket documentation and updates
• Collaborate with internal teams for effective service delivery

Requirements:
• Certificate or degree in computer science or related field
• 2–4 years of customer support experience
• Strong analytical and troubleshooting skills
• Knowledge of operating systems and software applications
• Familiarity with ITIL processes and service management tools

Your expertise in IT support will directly influence FCC’s operation and user satisfaction.
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📌 Technical Analyst for Service Desk at FCC (Saskatchewan)
🏢 FCC / FAC
📍 Saskatchewan