About New Age Group
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

Position Summary
The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.

This role requires an experienced technician capable for advancing complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations. Senior Technicians play a critical role in technician development, quality control, and customer satisfaction.

Primary Responsibilities
Technical Leadership

Provide technical support to field technicians.

Assist with project planning and execution.

Mentor Apprentices, Labourers, Technician I, and Technician II personnel.

Review installation quality and workmanship.

Support commissioning and technical escalations.

Assist with manufacturer training initiatives.
Advanced Security Systems
Intrusion Systems

Advanced troubleshooting of intrusion alarm systems.

Commission complex alarm installations.

Resolve communication failures.

Conduct ULC-related inspections and testing.

Support monitoring integrations.
Access Control Systems

Configure and commission complex access control systems.

Troubleshoot controllers, readers, and field devices.

Support enterprise-level deployments.

Verify system performance and functionality.

Conduct quality assurance inspections.
Surveillance Systems

Configure and commission advanced IP surveillance systems.

Troubleshoot networked video systems.

Optimize camera layouts and performance.

Conduct surveillance system audits.





Verify recording retention and performance standards.
Fiber Optics
Senior Technicians must be capable of:

Fiber troubleshooting

Fiber certification

Fiber commissioning

OTDR testing

Interpreting OTDR results

Diagnosing communication failures

Documenting fiber deficiencies
System Commissioning

Commission newly installed systems.

Verify programming.

Verify customer requirements are met.

Conduct acceptance testing.

Perform final system verification.

Resolve deficiencies prior to customer turnover.
Quality Assurance
Senior Technicians are responsible for:

QA inspections

Workmanship reviews

Installation audits

SOP verification

Deficiency identification

Corrective action recommendations
The Senior Technician acts as a quality gatekeeper before customer acceptance.

Customer Training

Access Control Systems

Video Surveillance Systems

Intrusion Alarm Systems

Mobile Applications

User Management

Basic Troubleshooting

System Reporting Functions
Documentation
Review and complete:

Service Reports

Inspection Reports

Commissioning Reports

Certification Reports

Deficiency Reports

As-Built Documentation

Customer Turnover Documentation
Required Qualifications
Experience

Minimum 5+ years of industry experience

Commercial security systems experience

Access control experience

Video surveillance experience

Structured cabling experience

Fiber optic experience

Advanced troubleshooting experience
Technical Requirements

OTDR Testing

Fiber Certification

System Commissioning

Complex Access Control Systems

Enterprise Surveillance Systems

Quality Assurance Inspections

Customer Training

Project Coordination

Technical Escalation Support

Advanced Troubleshooting

These competencies align with Recent Age’s Senior Technician certification requirements.

Preferred Manufacturer Experience

ICT

Axis Communications

Milestone XProtect

CDVI

Mircom

DoorGuard

UniFi Networking
Required Certifications

Working at Heights

WHMIS





Aerial Lift Certification (Scissor Lift)

Aerial Lift Certification (Boom Lift)

Valid Ontario Driver’s License
Preferred Certifications

ULC Intrusion Certification

ULC Protective Signalling Systems

ATC Certification

ICT Certification

Axis Certification

Milestone Certification

Fiber Certification

Manufacturer Technical Certifications

Leadership Responsibilities

Mentor junior staff.

Verify field workmanship.

Review technician documentation.

Assist with technician evaluations.

Support technician development plans.

Promote safety and quality standards.
Safety Responsibilities

Enforce New Age Health & Safety policies.

Conduct Job Hazard Assessments.

Maintain safe work practices.

Lead by example.

Ensure PPE compliance.

Verify safe use of ladders and aerial lifts.

Report and correct unsafe conditions.
Quality Standards

Senior Technicians are expected to enforce all New Age installation standards.
Zero-Tolerance Zip Tie Policy

Zip ties are not permitted on structured cabling installations.
Approved methods include:

Velcro Straps

J-Hooks

Basket Tray

Ladder Tray

Approved Cable Management Systems
Senior Technicians are responsible for identifying and correcting non-compliant installations.

Career Advancement
New Age offers structured progression opportunities:
Apprentice > Labourer > Technician I > Technician II > Senior Technician > Lead Technician
Senior Technicians are positioned for advancement into Lead Technician and Project Leadership roles.

What We’re Looking For

Takes ownership of projects.

Leads by example.

Maintains high workmanship standards.

Enjoys mentoring others.

Has strong technical troubleshooting skills.

Is customer focused.

Is organized and accountable.

Demonstrates professionalism in all interactions.
Compensation & Benefits

Competitive compensation based on experience and certifications

Company vehicle

Company phone

Paid manufacturer certifications

Career advancement opportunities

Health and dental benefits

Ongoing technical training

Leadership development

**Join New Age and become a technical leader responsible for shaping the next generation of security systems professionals while delivering best-in-class solutions for our customers.**

Hourly Rate: $55.00/Hour
Reports to: Lead Technician/Operations Manager**

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📌 Senior Security Systems Technician (Nova Scotia)
🏢 New Age Group
📍 Nova Scotia