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Canada Life is seeking a highly skilled Microsoft Teams Administrator with strong telephony and legacy telecom experience to support and evolve our enterprise collaboration and voice services. This role is critical in ensuring the seamless delivery of Microsoft Teams Phone capabilities, including number management, carrier integrations, and service optimisation across the organisation.

What you will do:

Manage and support Microsoft Teams Phone System (policies, dial plans, voice routing)

Administer Calling Plans, Direct Routing and/or Operator Connect configurations

Coordinate number porting and manage number inventory

Review and validate telecom billing and carrier invoices

Support legacy telephony migrations to Teams

Troubleshoot voice, connectivity, and call quality issues

Maintain documentation for governance and audit purposes

What you will bring:

Experience in telephony or unified communications

Experience with Microsoft Teams Phone System

Strong knowledge of PSTN and call routing

Experience with number porting and telecom billing

Strong troubleshooting and analytical skills

Nice to Have

PowerShell scripting for Teams

Knowledge of networking concepts (QoS, latency, jitter)

Familiarity with ITSM tools like ServiceNow

The base salary for this position is between $60,000 - $90,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life





We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer :

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness: Versatile health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity :We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .

Location: Winnipeg, MB, CA London, ON, CA Toronto, ON, CA

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📌 Microsoft Teams Administrator (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario